1.  Is my payment information safe?

Answer: Absolutely.

We never store your full payment details. All transactions are processed through PCI-DSS compliant gateways (Shopify payment), with end-to-end encryption to protect your data from unauthorized access. Your card numbers and billing info are never shared with third parties—security is our top priority. 

2.How long will it take to receive my order?

Answer: All products are shipped from China. 

Your products will be shipped within 2-3 days of your order.  Then they will take 4-15 days to reach your doorstep via [DHL/USPS, etc.] .

If there’s a delay due to customs or weather, we’ll email you with updates and a special gift as an apology.

3. What if I want to return or exchange an item?

Answer: We offer a 30-day hassle-free return policy.

Unused items in original packaging can be returned/exchanged.

For defective items (even if used), we’ll send a replacement or issue a full refund within 48 hours of receiving the return.

4. Will my personal information be shared with others?

Answer: Your privacy is paramount. We operate our store using Shopify and utilize Shopify Payments (Shop Pay) for transactions. Your personal information is strictly protected by Shopify, so you can rest assured.
 

5. What if my package is lost or damaged?

A: If a package is lost during transit (confirmed by the carrier), we will reship your order free of charge or issue a full refund within 48 hours. For damaged items, contact us at 请将照片发送至sarah.white@fashioin-fact.com, and we will arrange a replacement. No need to return the damaged item. We take full responsibility for ensuring your items arrive intact.

6. Do products match their descriptions?

Answer: Replicas come in different quality tiers with varying prices. Detailed explanations are provided on our homepage, and a quality selection button is available on each product page.

All items are sourced directly from certified manufacturers and undergo quality inspection before shipment. We provide high-resolution photos and detailed specification sheets to ensure your complete peace of mind.

7. How do I contact customer service if I encounter issues?

Answer: You may reach our support team via email (sarah.white@fashioin-fact.com) or phone (+1 669-261-3916).